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    Oakland University
  Jan 22, 2018
2017-2018 Undergraduate Catalog
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POM 4400 - Process Management

This course examines the management of business processes in order to attain objectives including productivity enhancement, cost reduction and quality improvements. Organizational efforts to continuously improve processes and enhance customer satisfaction are examined with a primary focus on the complementary subjects of Lean and Total Quality Management (TQM). Special topics such as leadership styles: costs of quality; employee empowerment, participation, and teamwork; statistical process control tools; process improvement techniques; product design; variance reduction; value and non-value adding activities; waste eliminating; and numerous lean practices and tools will be examined. (Formerly POM 440)
Prerequisite(s): (POM 343 or POM 3430 ) with a minimum grade of 2.0.

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