CESP 20115 - Conflict Resolution

CEU: (.3 )

Conflict is part of every job, and leaders are responsible for creating a work environment that enables people to thrive. If turf wars, disagreements and differences of opinion escalate into interpersonal conflict, you must intervene immediately. Effective conflict management is essential to an organization’s health and success.The following topics will be discussed during this program:- What are conflicts about?- Approaches to Conflicts: Avoiding, Accommodating, Competing, Collaborating, and Compromising- Factors Governing Choice of Conflict Style- Handling Conflicts Constructively- Managing Conflicts in Cyberspace- Resolving Group Conflict Through Team-Building Communication Skills