HCM 606 - Quality Improvement in Health Care

Examines the philosophy and history of quality control. Topics include identifying customer requirements and critical product characteristics, supplier quality assurance, the continuous quality improvement cycle, the costs of poor quality, strategic planning and policy deployment, robust process design and capability analysis, control charts for numerical and categorical data, recent advances in control charts, and the application of management theory and behavioral research in implementing quality assurance programs.

Prerequisite(s): Student must be admitted to the Executive MBA program.