CESP 20130 - Problem Solving

CEU: (.3 )

When problems arise in your organization they need to be dealt with immediately and with a collectively developed problem-solving process.The following topics will be discussed during this important session:- Raising Difficult Issues- Offering and Responding to Criticism- Dealing with Difficult People and Situations- Problem Solving in the Group Context- Be Aware of Barriers to Group Problem Solving- Decision-making Techniques for Groups- Problem-solving Agenda Systems