POM 435 - Management of Service Operations

(3)

This course seeks to improve the student’s understanding of the nature of organizations that produce services in addition to, and instead of, goods. It explores some of the operating and other management issues, problems, and decisions found in such organizations. The course takes a general management viewpoint with a bias towards operations, marketing, and human resource management. It establishes a framework for the evaluation of existing and new service concepts and examines similarities and differences between management in the service and manufacturing sectors. It exposes students to important service concepts and practices and makes us aware of problems, issues, and opportunities in the service sector.
Prerequisite(s): POM 343.