POM 440 - Process Management

(3)

This course examines the management of business processes in order to attain objectives including productivity enhancement, cost reduction and quality improvements. Organizational efforts to continuously improve processes and enhance customer satisfaction are examined with a primary focus on the complementary subjects of Lean and Total Quality Management (TQM). Specific topics such as leadership styles; costs of quality; employee empowerment, participation, and teamwork; statistical process control tools; process improvement techniques; product design; variance reduction; value and non-value adding activities; waste elimination; and numerous lean practices and tools will be examined.
Prerequisite(s): POM 343 with a minimum grade of 2.0.