POM 440 - Process Management

(3)

This course introduces quality management as it relates to the operations management field. Specific concepts, decisions, and quantitative techniques commonly encountered in quality management are highlighted. How quality management can contribute to the achievement of organizational goals and objectives is also emphasized. Course topics include: the evolution of quality management, quality basics, quality gurus, quality certification and awards, an introduction to the techniques of quality control, and an in-depth examination of total quality management. Instruction of the topics covered will utilize several pedagogical devices, including assignments, case discussions, and self-review questions and problems.
Prerequisite(s): POM 343 with a minimum grade of 2.0.